Amazon Advertising

In digital advertising, marketing analytics are extremely important.

JULY 22, 2021

Marketing metrics measure the success of marketing campaigns and show how well campaigns are tracking toward key performance indicators (KPIs). They are one of the most important elements of any campaign, and without them, marketing teams wouldn’t have a clear picture of whether their marketing strategy is a success. Here, we’ll explore the basics of marketing metrics and KPIs, share helpful metrics for digital marketers, and discuss which Amazon Advertising solutions can help measure campaigns most effectively.

What are marketing metrics?

Marketing metrics are a quantifiable way to track performance and are an important marketing measurement tool for gauging a campaign’s effectiveness. The most appropriate marketing metrics vary greatly from one campaign to the next. The right marketing metrics to measure will be the ones that ultimately have the most impact on your business goals. Marketing metrics are measured using reports and tools from various sources and help marketers optimize their current campaigns and plan for future campaigns.

What are some examples of marketing metrics?

There are hundreds of metrics marketers can use to determine a campaign’s success—it’s a matter of choosing the right one for each particular strategy. Here are examples of metrics that can help marketers make informed decisions about how to best optimize their budgets.

  • Email marketing metrics, such as email opens, email forwards, and unsubscribes
  • Digital marketing KPIs, including click-through rate, cost-per-action (CPA), and impressions
  • Social media metrics, including follower count, impressions or reach, and engagement rate
  • Website metrics, such as total traffic, bounce rate, new customers, returning customers, time spent on site and traffic sources, as well as conversions
  • Content marketing metrics, including blog traffic, amount of content shared, content downloads, and qualified leads through lead generation form fills
  • Video and OTT metrics, like impressions and total viewing time
  • Sales metrics, like sales team response time, sales call volume, and sales call reviews
  • Revenue metrics, such as how much revenue each channel is generating
  • SEO metrics, like keyword average rankings, keyword search volume, and organic traffic
  • Quality metrics, like Quality Score, Net Promoter Score, reviews, and monthly recurring revenue

Why are marketing metrics important?

Marketing metrics are critically important because they help brands determine whether campaigns are successful, and provide insights to adjust future campaigns accordingly. They help marketers understand how their campaigns are driving towards their business goals, and inform decisions for optimizing their campaigns and marketing channels.

These insights help a marketing team understand if it has achieved its goals in terms of reaching new customers, awareness, engagement, sales, lead generation, and more. These analytics also serve as an early warning system if marketing campaigns aren’t performing as expected, and can help with effective decision making to adjust campaigns in real-time.

Finally, marketing metrics are the primary way marketers can show the impact that marketing and advertising are making for their company or organization. This can inform annual budgets and headcount, making these insights essential beyond ongoing measurement and campaign planning.

Which marketing metrics and KPIs are most important for digital advertising?

Key performance indicators show how well campaigns are tracking against each campaign goal. Though marketing teams monitor a wide variety of metrics, each campaign should only have a handful of KPIs. They should be specific, measurable, and achievable within the campaign timeframe.

KPIs change over time and there is not a set of KPIs that work for every campaign. What’s more, measurement looks different at each stage of the marketing funnel. That said, here are three KPIs and metrics that can be helpful for digital marketers to measure.

1. Lead generation

Tracking new leads generated and conversion rate, or the percentage of leads that become customers, are two of the best metrics for measuring a percentage increase in lead generation from a digital advertising campaign. Advertisers can find these conversion metrics in Amazon campaign reporting, and see the breakdown of these metrics by dimensions such as campaign, creative, and product ASIN. Tools like Amazon Attribution, which is focused on measuring non-Amazon campaigns such as email, search, and social, can also help advertisers understand on-Amazon conversion metrics, including detailed page views, Add to Carts, and purchases.

2. Return on investment

To measure return on investment (ROI), marketers should compare customer lifetime value (CLV) versus customer acquisition cost (CAC). Customer lifetime value is how much revenue an average customer generates over a specified period of time, whereas customer acquisition is how much a brand needs to spend to gain a new customer. If customer acquisition cost is very high and a customer lifetime value is low, that’s a strong indicator there’s a need for a change in marketing strategy.

3. Impression share

Impression share is the measure of how well a brand is performing on a certain channel in comparison to its total potential audience. An increase in impression share can mean that a brand appears more frequently in search results and has the potential to drive an increase in sales.

Measuring campaign effectiveness on Amazon

Sometimes, it’s tough to know where to begin with your metrics-based strategy. That’s why Amazon DSP offers, at no additional cost to advertisers, audience insights and performance reporting before and after campaigns. This helps marketers understand which marketing metrics are driving results.

Our reporting and measurement solutions can help all marketers—from start-ups to agencies and established brands—accurately measure the impact of advertising and make it easy to plan, optimize, and measure marketing campaigns. Connect with an Amazon Advertising account executive to learn more about using these solutions to elevate your measurement strategy.

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